Frequently Asked Questions


  • ALTERATIONS & RETURNS

    At Herringbone & Sui we deliver the finest quality garments, ensuring you feel integral to the tailoring process. Your suit is made exactly to your specifications. If for any reason your suit needs adjustments, contact our Customer Care team and we will guide you through the process. Herringbone & Sui can provide a reimbursement of up to USD $75 for local tailoring.

    Returns
    Please note that we do not offer refunds as fabric is cut based on your measurements and customisations. If there is any issue with the quality or fabrication of your garments, you can return them for a store credit in accordance with our terms and conditions.
  • How much does Herringbone & Sui reimburse for local alterations?

    We cover up to USD $75 for alterations in USA and Europe. Your alteration reimbursement amount will depend on the garments being altered. The maximum limit for each garment is listed below.

    Garment Alterations Allowance
    Suit (2 & 3 piece) – Complete $75
    Jackets & Blazers – Separates $50
    Trousers $25
    Shirts $25
    Waistcoat $25
    * Please email us for country specific alteration allowances.

  • How do I get reimbursed for alterations?

    Submit your itemised receipt and alterations form here. Be sure to let us know if you'll be getting alterations within 10 days of receiving your order.

  • How can I return a garment that has a quality or fabrication issue?

    If there's any issue related to the quality or fabrication of your garments, please contact our Customer Service Team within 10 days after receiving your order for assistance.

  • PAYMENT & INQUIRIES

    Payment Safety
    Herringbone & Sui takes many active steps to ensure the absolute safety of your credit card and personal information. We process all credit card sales via a fully secured and reputable third party payment processor and do NOT keep full credit card information on record.
  • What payment methods do you accept?

    Visa, Mastercard, American Express, PayPal, and Herringbone & Sui Gift Cards.

  • Do you have gift cards?

    Absolutely, in various denominations. Purchase one here.

  • How do I use my gift card?

    Enter the unique code on the back of your card (or in your email if you received an Email Gift Card) at checkout.

  • Can I use two coupons at once?

    No, you can’t use two coupons at once, but you can use gift cards and coupons together.